Payment

We accept Switch/Maestro, Visa Electron, Mastercard/Visa. Payment must be received before the items that you have ordered are shipped. All information that we request, including your credit card’s issuing bank and CIC/CVV2 security number, is required in order for us to process your order. Without this information we reserve the right to cancel your order. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are ready to ship.

Back Orders

We will endeavour to supply the items ordered via the shopping cart, but sometimes items may be out of stock, as we only hold limited stock quanities. If any item is not in stock, we will back order it for you. You will always be e-mailed with the option to cancel your order or the out of stock item, if you would rather not wait.

Shipping

All goods will be dispatched within 3 working days once payment has been received. If any item is not in stock, we will hold your order if we are expecting a delivery within 3 days. and despatch your order when complete.

The costs for shipping (UK)

The advertised prices are the current tariff for Parcel Force Worldwide and are calculated to be the maximum charge.  Depending on postal charge changes, the actual cost may be different to that advertised. We will always endeavour to find, and charge for, the most economical method of shipping to all destinations.

**In case of damage**

In the rare event of any breakage occurring, customers must inform the brewery (Tel: 01770 302353) as soon as possible after delivery. The brewery will give you instructions as to how to deal with the affected parcel. Should your beer be damaged whilst in transit, the brewery will either refund the whole amount or send replacement goods as soon as possible following being advised. Customers should be aware that in the unlikely event of further breakages, the company will refund the original loss of goods only, rather than send any further replacements.  

Non UK delivery

For deliveries to other Countries outside the UK, then International Parcel Rates will apply. We are happy to ship to other destinations and we will e-mail you with a quote for the shipping charges and the option to continue with your order or cancel the order.

Tax Charges

All items on the shopping pages include VAT at the UK national rate.

Credit Card Security

At Arran Brewery we are fully committed to protecting your security and privacy. Our secure server software (SSL) is the industry standard, and is among the best software available today for secure commerce transactions. SSL encrypts all of your personal information, including credit or debit card number and your name and your e-mail address, so that it cannot be read as the information travels over the Internet.

Your Details

The personal details that you send to us are treated with the utmost confidentiality and are never passed on to any third parties. For more detailed information please read out privacy policy.

Cancellations and Returns Policy

A customer can cancel their order within seven days (starting the day after the goods were received) or before the order is shipped, by contacting us by phone or e-mail. All goods must be returned unopened or unused. Customers will be responsible for all postal and packing charges for the returned goods. A refund, excluding the original shipping cost, will be made within 30 days of the cancellation, provided the goods have been received by us. Goods may be returned for refund or exchange if damaged. Goods returned for other reasons may be subject to a handling charge. Customers will be responsible for all postal and packing charges for the returned goods. All items are subject to availability. The Brewery reserves the right to change the quoted price of any of the goods on this website, without prior notice to the customer.

Leave a Reply

Your email address will not be published. Required fields are marked *